Re-upping with Peacock: Help! (Read 236 times)

[Kpatch]

My free sub is about to run out. Can someone who's done it, explain in detail the process for getting a new paid sub? Do you have to cancel your current subscription first? Is there a way to prepay for entire year.

Please be very specific because I don't understand what I've read on their site and they don't provide a way to contact a live person for help.

[fluffysmom]

I hope you were able to get your account working.

[Kpatch]

Have not tried yet. It expires next week. I need to know what others are experiencing in upgrading or renewing or resubscribing.

[wendylou]

Hi Kpatch I didn’t answer yet because I didn’t change my membership to an annual one. I pay monthly for now (maybe next year I can prepare better and save to do that) so I did nothing and it just renewed automatically. Can’t be much help with changing.

Hopefully someone else can be more help and you can get it figured out.

[André DiMera]

Did you have to put in any credit card information when you signed up? I understand that you got the free version, but when I did (also had the free one originally) I had to put in my credit card info. If yes, it should just automatically renew itself and show up as a monthly charge on your next credit card statement.

[Kpatch]

Thanks guys. No one else told me that I pretty much have to do nothing and the subscription will roll into the paid sub automatically. Thank you all! I wanted to pay for a year presuming there's a discount for prepaying but I can't find anything about that, so I'll just let it ride month to month.

Thank you again. If only Peacock were this helpful. I reached out to them via twitter and they kept sending me to their Help page which I had already visited and it was no help at all.

[mikey]

Glad you figured it out. Their website is CONFUSING.

[kathyj]

I got an email from Peacock - it read - Hi Steve, Amanda forwarded your email. No Steve here and I have no idea who Amanda is. Deleted the email. I never access sites thru email links.

[Kpatch]

I had to wait until my subscription expired completely. Then I was able to subscribe anew at the annual rate which is a discount over the month-to-month cost. It was easy and it's done! Yay.